Refund Policy

1. Digital Product Policy

At Virtual Pedia, we sell digital products that are delivered electronically. Once a digital product has been purchased and delivered, it cannot be "returned" in the traditional sense.

When you purchase a digital product from us, you are granted a license to use the content as outlined in our Terms of Service. Due to the immediate delivery and non-returnable nature of digital content, we generally do not offer refunds once a product has been purchased and delivered.

2. Exceptions for Refund Consideration

While our policy states that all sales are final, we understand that exceptional circumstances may arise. We may consider issuing refunds on a case-by-case basis for the following situations:

• Technical Issues: If you experience significant technical issues with a product that render it unusable, and our support team is unable to resolve these issues within a reasonable time frame.
• Product Not as Described: If the product significantly differs from its description on our website in terms of features or functionality.
• Duplicate Purchase: If you accidentally purchased the same product twice within a short time period.

All refund requests must be submitted within 7 days of purchase through our Contact Page. Each request will be evaluated on its individual merits, and we reserve the right to approve or deny any refund request at our sole discretion.

3. Required Information for Refund Requests

If you wish to request a refund, please provide the following information:

• Your order number or purchase confirmation
• The name of the product
• The date of purchase
• A detailed explanation of the issue
• Any relevant screenshots or documentation of the problem
• Steps you've already taken to resolve the issue

Providing complete information will help us process your request more efficiently.

4. Refund Process

If your refund request is approved, we will process the refund within 7 business days. Refunds will be issued using the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

5. Product Updates and Support

In lieu of a refund, we may offer:

• Technical support to resolve any issues with the product
• Product updates or fixes
• Alternative products of equal value
• Store credit for future purchases

We are committed to customer satisfaction and will work with you to find the best solution for your situation.

6. Special Case: Subscription Products

For any subscription-based products, you may cancel your subscription at any time. If you cancel within the first 7 days after subscribing, you may be eligible for a prorated refund for the unused portion of your subscription period. No refunds will be issued for cancellations after the first 7 days.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions about our Refund Policy, please contact us through our Contact Page.